Consolidated Political Compass Test (CPCT) Practice Exam 2026 - Free CPCT Practice Questions and Assessment Guide

The first action a Patient Care Technician (PCT) should take when preparing to perform a phlebotomy procedure is to introduce himself and explain his clinical role. This action is crucial as it establishes a rapport with the patient and helps alleviate any potential anxiety regarding the procedure. By communicating his identity and purpose, the PCT assures the patient that they are in safe hands and helps create a trusting environment.

Building trust is an essential part of patient care, as it encourages cooperation and can make the procedure smoother for both the patient and the technician. It also allows the PCT to assess the patient's understanding and comfort level, which can inform the next steps in the procedure.

While verifying the patient's identification band, checking the medical history, and gathering all necessary equipment are all important steps in the phlebotomy process, they come after the initial introduction. Ensuring the patient knows who is performing the procedure and feels comfortable is fundamental to delivering effective care right from the start.